Keeping more clients with better customer service
Keeping more clients with better customer service One thing we have to keep in the forefront of our minds as our business begins to grow is the power of customer service. After all, we are all in the business of fixing problems. Every client you have right now is your client because he or she had a problem and you fixed it, simply put. Never thought of it that way, this fact is true, and the reason you are reading this right now is, there is something you want to do better, or want to begin doing so in essence you are looking for a solution as all your clients are, when they call you. If we can remember this from the company level then we will look at customer complaints from a different perspective. When a customer complains, about a service or product, he/she does not really care about your product or service, what they care about is the problem they were, having in the first place that is as of yet unresolved. Your client has made a purchase from you, for you to fix there particular problem and your solution has come up short. The only thing that the client is looking for is to have his original problem fixed. Below is and example of customer service explained and how it has saved one client and created an onslaught of referrals from this client. Let us assume one of our clients calls in and begins to complain about how long it took our company to repair his pc. He also tells us there is another company online that does remote support and they have a 24×7 30 sec response time. In addition, it took us 1 hour to respond and 15 minutes for repair. So what do we do, the product he purchased (DirectTek core) clearly states response time to calls are 2-4 hours and our (DirectTek pro) has a 30 second response time and repairs average 8 minutes. Clearly, our client has purchased the wrong product and what he is upset about is the solution we presented does not fit his needs. The biggest mistake we could make at this point is putting the blame on the client. We could tell him that when we presented our solution to you, it was your company that chose the core product; furthermore, our response times are clearly indicated. We would be right in telling him that but we would probably be with one less client. Instead, we choose to use the opportunity as an up sell versus a loss of a client. we would tell the client in this example, “Sir we are sorry we did not live up to your expectations, but we do have a product that is better suited to you needs and at this time we would like to offer you our DirectTek pro. This solution will resolve your downtime issues and due to you being unsatisfied with our other product we will offer it to you at a 10% discount rate with one month free”. For us to do this our profit margin on that sale will be less then usual. We also have to give him a month free (more loss) but remember the client has already purchased the first product(profit) now he purchases a second product (profit) and he will tell his colleagues about how great our company is, (word of mouth) all in all I think the customer service went a long way. Good customer service does not have to be performed only in the face of problems though. One of the most profitable forms of customer service comes in the form of cross selling. Let’s use our insurance broker as an example. One of our clients (Associated Management) implemented a cross sale, customer service plan here’s how it works. They specialize in worker’s compensation they also carry automobile, fleet, and life insurance. They implemented a customer service call center which would call there existing customer to make sure they were happy with there current insurance solutions. They then began the up sell process of explaining to them the discount they would receive by converting there fleet, life and automobile insurance over to them. As well as making it more convenient to the client by having to only, keep track of one company instead of dealing with multiple companies. It lead to an 11.3% increase in revenue (recently implemented give us some time) Conclusion: Stay in the business of fixing problems and you will stand a better chance of staying in business.12 Years as an I.T. professional, jobs involve but not limited to Help Desk manager,Jr Admin, Sr.Admin,MIS Director,MIS Account Manager/purchaser,Technical Outsource Coordinator,Software Trainer,Network Design. Currently I.T. Consultant
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Easy Ways to Make Gold In World of Warcraft
With this basic information, you can now begin to acquire items from battles and quests to make easy gold in World of Warcraft using the Auction House system. You can buy World of Warcraft to move to a gold account by buying and selling through the auction house within the game. There are many individuals who sell their wow gold in online auction sites. The better and safer ways to Make Gold In World of Warcraft is to use the auction house to sell your goods and keep leveling your professions like skinning so you can sell animal furs. There are still some auction sites out there but beware they may be filled with gold farmers. Once you have sufficient linen this too can be put up for auction and you should make plenty of gold of it. You paid one gold and below for your supply, so taking into account listing fees and the auction house cut, you need to price it at a point which will help you make a decent profit. The following are maybe the most important factors in achieving gold wealth playing Wow: Auction House: It is the key location to make as much money as you want but it takes a lot of learning. Use The Auction House System Items from battles and quests that you go on can be used to make gold using what is known as the auction house system. Before buying wow gold for sale on an online auction site you are encouraged to check the feedback of a seller and know the security provided by the site. Another way you can make a ton of gold without having to resort to Buy WoW gold is through the auction house and if you learn how to buy low and sell high effectively you can make a killing and more than 300 gold an hour if done properly. These items usually obtain a heavy fee in the auction house so picking them up to sell them later can help you get gold much faster. While currently there are a few auction sites catering to this, they are badly run and filled with gold farmers spamming their wares. Far better ways to make gold are to increase your bag space, level a profession or sell items at the auction house. Once you become superior at engineering you will be able to make higher level explosives which will sell for even more gold at the auction house. You can either put in some work, buy low sell high items you acquire at the auction, or just bust out the credit card and pay for the gold you want or need. You can either put in some work, buy low sell high items you acquire at the auction, or just bust out the credit card and buy your World of Warcraft Gold.<a href="http://www.mining-auction-gold.com">www.mining-auction-gold.com</a>
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