Keeping more clients with better customer service
Keeping more clients with better customer service One thing we have to keep in the forefront of our minds as our business begins to grow is the power of customer service. After all, we are all in the business of fixing problems. Every client you have right now is your client because he or she had a problem and you fixed it, simply put. Never thought of it that way, this fact is true, and the reason you are reading this right now is, there is something you want to do better, or want to begin doing so in essence you are looking for a solution as all your clients are, when they call you. If we can remember this from the company level then we will look at customer complaints from a different perspective. When a customer complains, about a service or product, he/she does not really care about your product or service, what they care about is the problem they were, having in the first place that is as of yet unresolved. Your client has made a purchase from you, for you to fix there particular problem and your solution has come up short. The only thing that the client is looking for is to have his original problem fixed. Below is and example of customer service explained and how it has saved one client and created an onslaught of referrals from this client. Let us assume one of our clients calls in and begins to complain about how long it took our company to repair his pc. He also tells us there is another company online that does remote support and they have a 24×7 30 sec response time. In addition, it took us 1 hour to respond and 15 minutes for repair. So what do we do, the product he purchased (DirectTek core) clearly states response time to calls are 2-4 hours and our (DirectTek pro) has a 30 second response time and repairs average 8 minutes. Clearly, our client has purchased the wrong product and what he is upset about is the solution we presented does not fit his needs. The biggest mistake we could make at this point is putting the blame on the client. We could tell him that when we presented our solution to you, it was your company that chose the core product; furthermore, our response times are clearly indicated. We would be right in telling him that but we would probably be with one less client. Instead, we choose to use the opportunity as an up sell versus a loss of a client. we would tell the client in this example, “Sir we are sorry we did not live up to your expectations, but we do have a product that is better suited to you needs and at this time we would like to offer you our DirectTek pro. This solution will resolve your downtime issues and due to you being unsatisfied with our other product we will offer it to you at a 10% discount rate with one month free”. For us to do this our profit margin on that sale will be less then usual. We also have to give him a month free (more loss) but remember the client has already purchased the first product(profit) now he purchases a second product (profit) and he will tell his colleagues about how great our company is, (word of mouth) all in all I think the customer service went a long way. Good customer service does not have to be performed only in the face of problems though. One of the most profitable forms of customer service comes in the form of cross selling. Let’s use our insurance broker as an example. One of our clients (Associated Management) implemented a cross sale, customer service plan here’s how it works. They specialize in worker’s compensation they also carry automobile, fleet, and life insurance. They implemented a customer service call center which would call there existing customer to make sure they were happy with there current insurance solutions. They then began the up sell process of explaining to them the discount they would receive by converting there fleet, life and automobile insurance over to them. As well as making it more convenient to the client by having to only, keep track of one company instead of dealing with multiple companies. It lead to an 11.3% increase in revenue (recently implemented give us some time) Conclusion: Stay in the business of fixing problems and you will stand a better chance of staying in business.12 Years as an I.T. professional, jobs involve but not limited to Help Desk manager,Jr Admin, Sr.Admin,MIS Director,MIS Account Manager/purchaser,Technical Outsource Coordinator,Software Trainer,Network Design. Currently I.T. Consultant
Source: www.ArticlePros.com
Choosing Right Items for eBay Auctions
If this description fits you, then you are one of many people who are trying to start an eBay business and who spend a great deal of time trying to figure out what will sell best on eBay. Many of these people have elaborate systems for determining this information, and many others purchase expensive courses that teach them how to find this information as well .For more details visit to www.auction-o-matics.com. The fact is, none of that is necessary. Everything you need to know is right in front of you. Where? On the eBay website which is good news for you! Here is what you need to do. Create an eBay account which is free. After you do this, take a look at any category, and you will see the word “hot” beside some items. These items are not marked as hot sellers randomly. There is a method to the madness! Items only get marked as hot when there have been more than thirty bids placed on the. All you have to do is surf around the eBay website for a while to find an item that will do well. So, it would be a good idea to just spend some time wandering around eBay based on your interests. Most power sellers agree that there is more to figuring out which items sell best than this. In fact, they claim that it is a science. A great way to start your search for items that will result in a successful auction in the future is to do research on the auctions that were successful in the past. A new way to determine what items sell best on eBay is “eBay Marketplace Research.” Marketplace Research will allow you to view important statistical information on the buying trends at eBay .For more information logon to www.auctions-profits.com This product contains all of the data one could possibly ever need to determine how well or how poorly an item will do in an eBay auction. There is a small fee for using the eBay Marketplace Research tools, however. Yet another tool that will be very useful in your quest for finding hot selling items for your eBay auctions is the listing of popular eBay search terms that is found on the site. This list can be found, This list is divided into categories, which will make it easier to determine how popular your potential item may be. Avoid the mistake of thinking that an item will do poorly, or that it will do well without doing your homework first. Some things sell for the highest prices, while items that would sell quickly in any other environment just sit there. Almost any eBay Power Seller will tell you that the key to a successful auction rests in the amount of research you put into the items you hope to sell. The lesson here is to research, research, and research! Starting an eBay business where you can sell your music albums, antique music boxes, vintage jewelry, or whatever you have does not have to be difficult. eBay provides you will all the tools you need to get started right! Why not begin today?<a href="http://www.auction-words.com">www.auction-words.com</a> <a href="http://www.auction-professional.com">www.auction-professional.com</a>
Source: www.ArticlePros.com
How to Get Links from Auction Sites?
Internet auctions have emerged as one dynamic and effective economic force where millions of buyers and sellers are entering regularly. Online auctions provide a comfortable source of income to various webmasters. And for the customers, the auctions provide the platform to identify with the specific and discounted merchandise. Having your link in the auction sites proves to be an extremely beneficial deal in terms of traffic building and link popularity. If you want to go deep into how links from auction sites can help you build link popularity, read on the article further. First things first, when it comes to target traffic, auction sites prove to be amongst the best available options for your products. With all types of buyers and sellers conglomerating on the auction sites, the link popularity of your website also gains the propitious levels. Now the most important question pops up: How to Get Links from Auction Sites? To get your links on the auction site, you would have to first register with that site. The registration process is simple. You are required to fill in some mandatory details. These details include your name, your email address, your website address, and your phone number. After this an email would be sent in your account. It would require you to fill the details of the preferred payment method, product details and company details. Then with the final affirmation of the auction sites you would receive a confirmation of an official member of the website. After you have successfully registered with the website, you can start placing the products for auction. This would include a link to your website with the product. You can go for multiple links to your websites for even a single product. Getting a link with auction sites proves to be highly beneficial for you in two prominent ways. The first and the foremost benefit that you would get after getting linked to an auction site is the link popularity. The auction sites provide you with a temporary web space where you can provide multiple links to your product, its description and additional features. As you provide more links to the website, people would click frequently on the link, and it would gain higher ranking in the search engines. As more and more people would click on your link, the sales would definitely boost up. The second thing from which you would benefit is the traffic. As more and more visitors would click on your links to get the details of the products, their features and even their photos, the traffic would definitely increase. When the visitors would get to know fully about the products, they would prefer to buy them. This would again benefit you. As your website gets more popular, visitors would insist on directly coming to your website instead via the links. By doing these they would explore various new products and if they match their requirements, they can purchase them too. This would again benefit you as a website owner. Creating your link at an auction sites also gives you another benefit. You won’t have to ask for permission or a link back-up. You just have to pay a fee and you are free to proceed with your products posting.<a href="http://www.mining-auction-gold.com">www.mining-auction-gold.com</a> <a href="http://www.infozabout.com">www.infozabout.com</a>
Source: www.ArticlePros.com
